Banks Roll Out Flood Relief Assistance For Affected Customers

KUALA LUMPUR, Nov 27 (Bernama) -- Banks are offering a range of flood-relief assistance, including deferment of loan or financing instalments to provide temporary financial relief and special financing facilities to assist customers in repairing and restoring their homes and businesses.

In a joint statement today, the Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions of Malaysia (AIBIM) said that the banking industry is committed to easing the financial burden faced by individuals and businesses, while ensuring continued access to essential banking services.

The banks are also waiving fees for the replacement of damaged documents and cards, providing relief and adaptation facilities for micro, small, and medium enterprises, and offering exchanges for damaged banknotes.

"Customers are encouraged to reach out to their respective banks through official channels, namely bank branches, websites, online banking platforms, and social media accounts, for reliable information on available assistance.

"Customers are also advised to remain vigilant against scams and avoid engaging with unauthorised parties claiming to represent banks," it said.

Those seeking more information may refer to the list of member banks on ABM’s and AIBIM’s official websites.

ABM and AIBIM added that their member banks will continue taking the necessary steps to maintain access to essential banking services in all affected locations, with further updates to be issued through official communication channels.

-- BERNAMA