Calabrio To Merge With Verint In US$2 Bln Deal Backed By Thoma Bravo

KUALA LUMPUR, Aug 26 (Bernama) -- Calabrio, a leader in customer experience (CX) automation, announced that it will merge with Verint Systems Inc (Verint) in a US$2 billion all-cash transaction led by software investment firm Thoma Bravo. (US$1=RM4.20)

According to a statement, the definitive agreement, subject to regulatory approvals and customary closing conditions, is expected to be finalised by early 2026.

The combination of Calabrio and Verint will create one of the most comprehensive artificial intelligence (AI)-powered CX platforms in the US$50-billion plus customer experience market.

“Together Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX platform to customers who are focused on driving strong business outcomes in their operations. As a combined company we are well positioned to lead the industry forward,” said Calabrio Chief Executive Officer, Dave Rhodes.

Meanwhile, Thoma Bravo Partner, Mike Hoffmann said the company has been active in the CX space for many years and is excited to bring these two companies together to lead more innovation and growth in the category.

“Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market. Together, the combined company will have the industry’s broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes,” said Hoffmann.

Together, they will offer an expansive portfolio to advance the critical priorities of CX organisations across the size and complexity spectrum.

The combination will create more opportunities for companies to quickly achieve business outcomes in their interactions with customers, and Calabrio is fully committed to maintaining and investing in the products that support its installed base and customers’ workflows.

-- BERNAMA