TDCX launches Vietnam Campus to Level Up Southeast Asian Footprint

KUALA LUMPUR, March 30 (Bernama) – TDCX has opened its 28th campus in Ho Chi Minh City, Vietnam to enhance its support for companies from all sectors, including gaming, with Vietnamese language requirements.

In a statement, TDCX said the campus adds to the company’s network of delivery centres in Asia, Europe and Latin America, complementing its Thailand campus in supporting clients with customer experience (CX) needs in the Lower Mekong region.

Its Group Chief Information Officer and Executive Vice President, Byron Fernandez said Vietnam has all the essential ingredients to become a key player in the outsourcing market, in addition to having strong information technology infrastructure and is home to a skilled and youthful talent pool, making it one of the hottest hubs for brands.

“Through our conversations with potential candidates in the market, they are driven, enthusiastic and committed. This is exactly the type of talent that our clients seek.

“The opening of our Vietnam campus gives us the opportunity to harness new talent pools for our clients and to play a part in providing the local workforce with interesting digital economy jobs,” he said.

Through its entry into the market, TDCX aims to provide quality employment opportunities for the local workforce and offer training opportunities to upskill the talent pool, as well as such efforts will contribute to the growth of the country’s outsourcing industry.

The campus is helmed by Diep Thi Thanh Thu (Thu Diep), Senior Operations Manager at TDCX Vietnam who has more than a decade of experience in the CX industry. She also oversaw the establishment of TDCX’s campuses in Australia, Japan, and Taiwan.

TDCX’s Vietnam campus is currently providing omnichannel CX and content, trust and safety services for an American video game developer which involves providing customer support to players and real-time monitoring and resolution of issues.

-- BERNAMA