Uniphore's Colabo acquisition delivers knowledge AI, automation

KUALA LUMPUR, April 14 (Bernama) -- Uniphore, the leader in Conversational Automation has announced the acquisition of Colabo, an AI-powered knowledge automation solution that specialises in extracting and utilising information from structured and unstructured documents in real time.

Today, Intelligent Virtual Assistants (IVAs) and human agents have access to legacy knowledge management systems not connected to enterprise applications, thus frequently losing value over time from data complexity and quality.

With Colabo’s solution integrated into Uniphore’s industry-leading conversational automation platform, enterprises will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data.

This ultimately helps ensure the most relevant content and next-best action are delivered to IVAs and live agents, for significantly better customer interactions.

In a statement, Uniphore co-founder and CEO, Umesh Sachdev said: “This acquisition brings together unique capabilities to arm enterprises with new tools that provide a quick resolution to consumer queries and empower agents with real-time, actionable information.”

Meanwhile, Colabo co-founder and CEO, Yoav Dembak adds: “From the start, we built Colabo with a vision to help personalise customers’ experiences from when they contact a business to when their issue is resolved.

“Today, I am proud to say we have achieved that and will be taking our vision even further by integrating into Uniphore’s conversational AI and automation platform, bringing rigour and best-of-breed agility and accuracy to every contact centre inquiry.”

Colabo’s innovative AI solution powers customer engagement solutions by unifying knowledge from any digital and physical content into a seamless, personalised omni-channel experience.

-- BERNAMA