Melaka To Boost Tourist Connectivity With Five New Telco Towers

MELAKA, July 22 (Bernama) -- Melaka will install five new telecommunication towers in key tourist areas to enhance connectivity and improve visitor experience, according to State Science, Technology, Innovation and Digital Communication Committee chairman Datuk Fairul Nizam Roslan.

The towers will be built in Kampung Kuala Linggi, Kampung Paya Lebar, Jonker Street, Taman Botanikal Ayer Keroh and Pulau Besar under the Malaysian Communications and Multimedia Commission’s (MCMC) Universal Service Provision (USP) programme. Melaka ICT Holdings Sdn Bhd will carry out the construction.

Fairul Nizam announced the initiative during the Melaka State Legislative Assembly session at Seri Negeri today, in response to a question from Kerk Chee Yee (PH–Ayer Keroh) on efforts to improve internet quality in high-traffic tourist zones.

He said since 2022, MCMC has audited 717 locations across the state, including 25 tourist sites, as part of preparations for Visit Melaka Year 2024 (TMM2024).

Following these audits, MCMC issued 48 Compliance Notices and 34 Commission Directives to service providers that failed to meet the mandatory service quality standards.

“Five directives were not complied with, resulting in civil penalties against the telcos involved,” he added.

Service providers were also required to submit both short- and long-term solutions to resolve connectivity complaints. This led to a decrease in the number of public complaints received by MCMC, from 1,422 in 2022 to 1,243 in 2023, and 355 as of 2024.

-- BERNAMA