AmGeneral Insurance's relief measures to policyholders during COVID-19

KUALA LUMPUR, May 12  – AmGeneral Insurance Bhd, has pledged a fund of up to RM1 million through a series of support initiatives and insurance protections, such as Complimentary Bereavement Benefit to all AmGeneral policyholders, in view of the current COVID-19 situation.

AmGeneral has been supporting its policyholders in getting through COVID-19 by offering around the clock support to ensure they receive continuous insurance protection under its two retail brands, Kurnia and AmAssurance.

In a statement, AmGeneral chief executive officer, Derek Roberts said making Malaysia a safer place had always been its purpose and it aims to take care of policyholders in times of need, especially in facing the current COVID-19 pandemic.

“One way we are supporting Malaysians who are staying at home is offering them a Complimentary Motor Assistance at Home, especially to help with flat tires and batteries,” he said.  

AmGeneral recently rolled out its MCO Claims Assistance and Workshop Services as part of its relief measures, which cover, among others, fast-track payment to customers via e-payment, claims lodgment via Whatsapp mobile app, SMS vehicle updates and express car repair.

AmGeneral has also reviewed and enhanced its insurance policies by providing value-added and extended coverage which include three-month complimentary travel insurance extension and interest-free instalment program for corporate non-motor premium warranty policies. 

“For our business partners, we will work together in finding out what will be the new ‘normal’ once this is all over. This will include adjusting to the changes, reviewing and ensuring our supports to customers are functional moving forward,” he added.

-- BERNAMA