Sarawak Strengthens Whatsapp Complaint Channels For Faster Utility Issue Resolution

KUCHING, Nov 10 (Bernama) --  The Sarawak Ministry of Utilities and Telecommunications (MUT) is strengthening its complaint management mechanism for water, electricity, telecommunications, internet and gas services through dedicated internal and public WhatsApp groups to enable faster, real-time responses.

Its Minister, Datuk Seri Julaihi Narawi, said the groups were established to connect the ministry, relevant departments and agencies, as well as members of the public, to ensure utility-related complaints could be channelled and addressed more efficiently.

"We encourage the public and relevant parties to channel their complaints directly through the WhatsApp groups, whether internal or external, so that issues can be resolved promptly," he said at the ministry's Integrity and Innovation Day 2026 celebration here today.

Meanwhile, Julaihi said the ministry was also strengthening organisational governance and accountability through the implementation of the ISO 37001:2025 Anti-Bribery Management System (ABMS) to ensure that every development initiative was carried out with integrity.

He said the system's implementation was closely aligned with the aspirations of the Post-COVID-19 Development Strategy 2030 (PCDS 2030), particularly in ensuring that the development of utility and telecommunications infrastructure was supported by institutions with strong integrity and effective governance.

"The value of integrity must be embraced by every member of the ministry, particularly in the management of utility infrastructure projects, the approval of licences and permits, as well as support services," he said.

-- BERNAMA