KPKT Drives Digital transformation To Boost PBT Service Delivery

KEPALA BATAS, Sept 12 (Bernama) -- The Ministry of Housing and Local Government (KPKT) continues to strengthen the transformation of local authorities (PBT) through digitalisation, the use of smart of technology and improvements to delivery systems to ensure more efficient services with greater impact for the people.

Its Minister, Nga Kor Ming, said the transformation was being implemented, among others, through the Counterless City concept introduced in 2023, with the use of platforms such as PBTPay, iTegur or PBTCare, ePBT and OSC 3.0 Plus.

“The digital transformation of PBT services has contributed to an increase in revenue collection of more than RM1.5 billion over the past five years, while also reducing operating costs and saving the people’s time,” he said at the PBT Convention and the 2026 World Environmental Health Day celebration here today.

He said the use of technology, such as Smart Traffic Light, Smart Bin and Integrated Command Centre, had also helped local authorities improve urban management efficiency, safety and their ability to respond to community needs.

Nga said that in terms of development approvals, the implementation of OSC 3.0 Plus Online, including mechanisms such as the Industrial Green Lane, Pre-Requisite, Self-Regulation, E10 Kulim and Kulai Fast Lane, had helped expedite the approval process based on the complexity of each development.

“As of July 2026, over 130 applications have gone through these mechanisms, and compliance with the client charter increased from 65 per cent in 2025 to 95 per cent as of August 2026,” he said.

He said the KPKT was also integrating artificial intelligence (AI) into OSC 3.0 Plus Online to assist with preliminary checks, identify incomplete documents as well as match applications according to their categories and levels of complexity.

He added that this was aimed at making bureaucratic processes smarter and reducing processes that were no longer necessary

Nga said the KPKT also provided an annual allocation ceiling of around RM450 million for 151 local authorities to implement projects related to infrastructure, socioeconomic infrastructure, public safety and public amenities.

“Emphasis is placed on Cost-Benefit Analysis (CBA) and Return on Investment (ROI) so that every allocation delivers tangible benefits to the people,” he said.

Nga also urged local authorities to continue playing the role of development facilitators, in addition to strengthening integrity, innovation, sustainability and service efficiency in the interests of the people.

-- BERNAMA