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There are 124 news based on search keyword " customer experience"

Zoom: Human Touch Tops Customer Experience For Malaysians, Despite AI Chatbot Efficiency

KUALA LUMPUR, Nov 8 (Bernama) -- While 56 per cent of Malaysia’s artificial intelligence natives (AI natives) believe that chatbots provide the fastest responses -- the highest in the Asia Pacific (APAC), 83 per cent still want the option to speak to a human agent when interactions feel disjointed, said Zoom.

Incora New Johor Office To Strengthen APAC Presence

KUALA LUMPUR, Nov 3 (Bernama) -- Incora, a global provider of integrated supply chain solutions for the aerospace and defence industries, has opened a new office in Johor, Malaysia, marking a major milestone in its continued expansion across the Asia Pacific (APAC) region.

Allianz Malaysia Strengthens Northern Footprint With Relocation Of Penang Branch

GEORGE TOWN, Oct 30 (Bernama) -- Allianz Malaysia Bhd is strengthening the company’s footprint in the northern region with the opening of a new Penang branch here today.

Denodo-Backed Book Champions Logical Data Management In The Age Of AI

KUALA LUMPUR, Oct 15 (Bernama) -- Denodo, a leader in data management, has announced the release of The Rise of Logical Data Management: An Essential Data Strategy for Transforming Your Business in the Age of AI, published by O’Reilly.

SMEs Must Embrace Emerging Technologies To Strengthen Position In Global Supply Chain- Tengku Zafrul

KUALA LUMPUR, Oct 9 (Bernama) -- Small and medium enterprises (SMEs) must embrace emerging technologies to strengthen their position in the global supply chain, said the Investment, Trade and Industry Minister Tengku Datuk Seri Zafrul Abdul Aziz.

Insurance, Takaful Industry Record Improvement In Service Excellence In 2024

KUALA LUMPUR, Oct 2 (Bernama) -- The Malaysian insurance and takaful industry has recorded an improvement in service excellence, with the latest Customer Satisfaction Index (CSI) reaching a commendable 88 points in 2024.

Hanshow Powers FairPrice Group’s Flagship “Store Of Tomorrow” With Smart Retail Solutions

KUALA LUMPUR, Sept 29 (Bernama) -- Hanshow, a global leader in digital retail solutions, has provided advanced digital solutions to support FairPrice Group (FPG) for its newest FairPrice Finest store at Punggol Digital District, Singapore.

Mavenir Bags FutureNet Asia Award With AI-Powered Fraud Defence Solutions

KUALA LUMPUR, Sept 22 (Bernama) -- Mavenir, the cloud-native network infrastructure provider, has garnered a major industry accolade for its customer-centric artificial intelligence (AI) innovation in voice and messaging security at the FutureNet Asia Awards 2025.

FICO Poll: Only 11 Pct Of APAC Banks Highly Advanced In Hyper-Personalisation

KUALA LUMPUR, Sept 22 (Bernama) -- Despite widespread adoption of predictive analytics, only 11 per cent of banks in Asia Pacific (APAC) consider their hyper-personalisation strategies to be highly advanced, according to an industry poll conducted by global analytics software leader FICO.

Sime Darby Property Launches New Logo, Reaffirms 50-Year Legacy In Property Development

KUALA LUMPUR, Sept 18 (Bernama) -- Sime Darby Property Bhd today launched a new logo, reaffirming its role as a trusted leader and nation builder with a legacy spanning over 50 years in property development.

New Narrative Appoints Rashmi Jolly To Lead Middle East Expansion

KUALA LUMPUR, Sept 2 (Bernama) -- New Narrative, a strategic communications consultancy headquartered in Hong Kong, has appointed Rashmi Jolly as Principal, Middle East, marking the next stage in its international expansion.

Northstar To Join JTB Corp In Strategic Acquisition Deal

KUALA LUMPUR, Aug 29 (Bernama) -- Northstar Travel Group (Northstar), a powerhouse in business-to-business (B2B) travel industry events, media, and information services, is set to be acquired by JTB Corp, one of Japan’s leading travel solutions providers.