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There are 106 news based on search keyword " customer experience"

Hong Leong Bank 1Q Net Profit Up Slightly To RM1.09 Bln

KUALA LUMPUR, Nov 27 (Bernama) -- Hong Leong Bank Bhd (HLB) reported a slightly higher net profit of RM1.09 billion for the first quarter ended Sept 30, 2025 (1Q) compared with RM1.089 billion recorded in the same period a year ago.

Bank Muamalat Wins Two Honours At Islamic Retail Banking Awards 2025

KUALA LUMPUR, Nov 20 (Bernama) -- Bank Muamalat Malaysia Bhd has clinched the IRBA Excellence Award for Islamic Retail Banking in Malaysia 2025 and the Best Islamic Retail Bank for Social Finance Initiatives in Malaysia 2025 at the Islamic Retail Banking Award (IRBA) 2025 held in Karachi, Pakistan.

CelcomDigi's Net Profit Drops To RM341.23 Mln In 3Q

KUALA LUMPUR, Nov 17 (Bernama) -- CelcomDigi Bhd posted a lower net profit of RM341.23 million during the third quarter (3Q) ended Sept 30, 2025, compared to RM436.98 million in the same period last year.

Boomi Powers Greencross Pet Wellness Company’s Push For Personalised Pet Care, IT Efficiency

KUALA LUMPUR, Nov 17 (Bernama) -- Boomi announced that Greencross Pet Wellness Company (GPWC), the parent company of Petbarn, has deployed the Boomi Enterprise Platform to enhance customer personalisation and improve operational efficiency across its retail, e-commerce, veterinary, and information technology (IT) services network.

MK Curtain Group Sets Up MK Gift & Give To Offer Quality Premium Souvenirs

NILAI, Nov 16 (Bernama) -- MK Curtain Group has taken a strategic step by launching a new business arm, MK Gift & Give, offering a complete range of gifts for weddings, festive seasons, exclusive corporate souvenirs and creative items at affordable prices.

MAG Appoints Captain Nasaruddin As President And Group CEO, Succeeding Captain Izham

KUALA LUMPUR, Nov 12 (Bernama) -- Malaysia Aviation Group (MAG) has appointed Captain Nasaruddin A. Bakar as its president and group chief executive officer (CEO), effective Feb 1, 2026, a new designation succeeding the former group managing director position.

Zoom: Human Touch Tops Customer Experience For Malaysians, Despite AI Chatbot Efficiency

KUALA LUMPUR, Nov 8 (Bernama) -- While 56 per cent of Malaysia’s artificial intelligence natives (AI natives) believe that chatbots provide the fastest responses -- the highest in the Asia Pacific (APAC), 83 per cent still want the option to speak to a human agent when interactions feel disjointed, said Zoom.

Incora New Johor Office To Strengthen APAC Presence

KUALA LUMPUR, Nov 3 (Bernama) -- Incora, a global provider of integrated supply chain solutions for the aerospace and defence industries, has opened a new office in Johor, Malaysia, marking a major milestone in its continued expansion across the Asia Pacific (APAC) region.

Allianz Malaysia Strengthens Northern Footprint With Relocation Of Penang Branch

GEORGE TOWN, Oct 30 (Bernama) -- Allianz Malaysia Bhd is strengthening the company’s footprint in the northern region with the opening of a new Penang branch here today.

Denodo-Backed Book Champions Logical Data Management In The Age Of AI

KUALA LUMPUR, Oct 15 (Bernama) -- Denodo, a leader in data management, has announced the release of The Rise of Logical Data Management: An Essential Data Strategy for Transforming Your Business in the Age of AI, published by O’Reilly.

SMEs Must Embrace Emerging Technologies To Strengthen Position In Global Supply Chain- Tengku Zafrul

KUALA LUMPUR, Oct 9 (Bernama) -- Small and medium enterprises (SMEs) must embrace emerging technologies to strengthen their position in the global supply chain, said the Investment, Trade and Industry Minister Tengku Datuk Seri Zafrul Abdul Aziz.

Insurance, Takaful Industry Record Improvement In Service Excellence In 2024

KUALA LUMPUR, Oct 2 (Bernama) -- The Malaysian insurance and takaful industry has recorded an improvement in service excellence, with the latest Customer Satisfaction Index (CSI) reaching a commendable 88 points in 2024.