Pilgrims’ Families’ Trust In TH Spurs Drive For Excellent Haj Service - CEO

From Amirul Mohd Sajadi

MAKKAH, May 14 (Bernama) -- The unwavering trust placed by the next of kin of haj pilgrims in Lembaga Tabung Haji (TH) has inspired haj operation staff to continue delivering exemplary services to pilgrims in the Holy Land.

TH Group managing director and chief executive officer Mustakim Mohamad shared how a heartfelt comment posted by a pilgrim’s family member during the live broadcast of the pilgrims’ departure on TH’s official Facebook page had truly touched his heart.

“There was one comment from a pilgrim’s child that really moved me. It read, ‘Kami serahkan ibu ayah kami kepada Tabung Haji’ (We leave our parents in Tabung Haji’s care).

“Just from that one sentence, we can truly feel how deep the public’s trust is in TH and its personnel,” he said when addressing staff for the 1447H/2026 haj season here today.

He said such strong trust must be reflected in excellent service to haj pilgrims, delivered with patience, empathy and sincerity throughout the haj operation.

“They are not just pilgrims. They are our parents and relatives. We must treat them as best and as sincerely as possible, with calmness and an open heart,” he said.

Meanwhile, Mustakim said TH is determined to maintain its record of receiving the Labaytum Award from the Saudi Arabian government, in recognition of the commitment of its staff and the quality of service delivered to Malaysian pilgrims.

“Insya-Allah, we will strive to ensure that the Labaytum Award stays with TH for this haj season,” he said.

He said the commitment was also supported by the Customer Satisfaction Index (CSI) for the 1446H haj season, which reached 93 per cent, surpassing the original target of 85 per cent.

Haj operations for the 1447H/2026 season officially began on April 18, with 31,600 Malaysian pilgrims departing in stages for Madinah and Makkah via 100 chartered flights operated by AMAL by Malaysia Airlines and Saudia Airlines.

--BERNAMA