Zoom: Human Touch Tops Customer Experience For Malaysians, Despite AI Chatbot Efficiency

KUALA LUMPUR, Nov 8 (Bernama) -- While 56 per cent of Malaysia’s artificial intelligence natives (AI natives) believe that chatbots provide the fastest responses -- the highest in the Asia Pacific (APAC), 83 per cent still want the option to speak to a human agent when interactions feel disjointed, said Zoom.