MIDA’s IMFC Resolves Over 44,000 Investor Cases In Two Years
KUALA LUMPUR, Feb 16 (Bernama) -- The Malaysian Investment Development Authority (MIDA) Invest Malaysia Facilitation Centre (IMFC) has resolved more than 44,000 investor cases, achieving a 99.9 per cent implementation rate within two years.
In a statement today, MIDA said the figures reflect a deliberate shift in Malaysia’s investment approach, covering not only promotion but also effective execution.
"Out of 4,377 manufacturing projects approved between 2021 and September 2025, 90 per cent are already operational," it said.
MIDA chairman Tengku Datuk Seri Zafrul Abdul Aziz said investment promotion cannot end with the issuance of an approval letter; what matters is what happens afterwards.
He added that each of the 44,000 cases represents a moment when an investor needed a problem resolved quickly and competently.
"IMFC exists to provide speedy resolution, regulatory certainty and access to the right resources for investors, which collectively strengthen Malaysia’s competitiveness and safeguard livelihoods, enabling the country to deliver the benefits of the ‘People Economy’ on the ground," he said.
MIDA chief executive officer Datuk Sikh Shamsul Ibrahim Sikh Abdul Majid attributed IMFC’s effectiveness to a culture of end-to-end accountability.
"What distinguishes the IMFC model goes beyond structure and process. It is a mindset. The IMFC team operates with a sense of ownership over every case. There is no passing of files from one desk to another without accountability.
"When an agency partner is needed, coordination happens immediately, not after several rounds of correspondence. This end-to-end accountability is what investors notice and what sets Malaysia apart," he said.
MIDA said IMFC operates as a coordinated platform spanning 12 ministries and agencies.
"The Immigration Department has facilitated 34,099 cases, the Royal Malaysian Customs Department 4,418, and the Inland Revenue Board 1,767.
"Tenaga Nasional Bhd, the Ministry of Human Resources, Social Security Organisation (Perkeso) and Telekom Malaysia have collectively addressed hundreds more," it said.
-- BERNAMA