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BUSINESS • 05/02/2026 03:51 PM

Smart Communications Unveils AI Capabilities To Enhance Customer Engagement

KUALA LUMPUR, Feb 5 (Bernama) -- Smart Communications, a technology company focused on helping highly regulated organisations engage in more meaningful customer conversations, has announced a suite of strategic artificial intelligence (AI) capabilities across its Conversation Cloud.

“In a market crowded with experimentation and hype, we are focused on AI innovation that delivers real outcomes with the transparency and governance regulated environments demand.

“This marks the next phase of our AI roadmap and reinforces our leadership in helping enterprises adopt AI responsibly and at scale,” said Smart Communications Chief Executive Officer, Leigh Segall in a statement.

Over 80 per cent of Smart Communications’ customers can access these AI capabilities directly within their existing environment. The tools bring consistent, trusted intelligence into core workflows where customer communications and digital data collection are created, managed, stored, and governed.

The company’s SmartIQ Agent Infrastructure enables controlled, conversational data collection across any channel, while AI-powered form migration converts outdated PDFs and legacy documents into SmartIQ digital forms, delivering a "best first draft" in minutes and helping organisations resolve backlogs efficiently.

AI assistants, including Knowledge Assistant and Writing Assistant, provide in-app guidance, optimise tone, and support real-time translation while maintaining accuracy, brand voice, and compliance.

These innovations are designed to reduce manual effort, accelerate time-to-value, improve clarity and accessibility, and lower compliance risk across every customer engagement, while preserving governance standards required in regulated industries.

Smart Communications will host a webinar on Feb 10 to showcase its AI innovations and provide a preview of upcoming solutions, demonstrating how regulated industries can scale customer engagement with confidence in 2026 and beyond.

-- BERNAMA

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