Banks Reaffirm Commitment To Support Customers Affected By Ongoing Global Uncertainties
KUALA LUMPUR, April 9 (Bernama) -- Alliance Bank Malaysia Bhd and Standard Chartered Malaysia announced their commitment today to support customers affected by ongoing geopolitical and economic uncertainties.
Alliance Bank Malaysia is offering targeted assistance measures intended to help ease short-term financial pressures, support cash flow continuity, and assist customers in managing their financial commitments due to ongoing global uncertainties.
“Customers who anticipate difficulties in meeting their repayment obligations are encouraged to engage early with the bank.
“Assistance can be sought by contacting relationship managers or reaching out through the bank’s official customer service channels,” it said in a statement today.
According to Alliance Bank Malaysia, the assistance will be available to both individual and business customers, including small and medium enterprises (SMEs), and will be assessed on a case-by-case basis, taking into account each customer’s respective financial circumstances.
Meanwhile, in a separate statement, Standard Chartered Malaysia said that in line with Malaysia’s broader objectives of economic stability and financial resilience, the bank is focused on working closely with affected clients to understand their needs and provide tailored assistance to support them during this period of heightened uncertainty.
“Standard Chartered Malaysia stands ready to provide support where needed and ensure clients have access to appropriate assistance during challenging times,” it said.
According to Standard Chartered Malaysia, clients who wish to find out more can get in touch with their dedicated relationship managers or the bank through the SC mobile app or mailbox in online banking (by hovering over their name) to send a secure mail or call the client care centre at 1300 888 888 (within Malaysia) or +603 7711 8888 (outside Malaysia).
Meanwhile, Affin Bank Bhd also introduced targeted financial assistance for clients experiencing financial difficulties amid an increasingly uncertain global environment, and will assess applications on a case-by-case basis, offering options such as loan restructuring and rescheduling of financing facilities.
“At Affin, we believe that support must go beyond intent; it must be felt when it matters most. This reflects our promise, ‘Always About You’, and our commitment to be there for our customers and communities, supporting them every step of the way as they move forward with confidence,” said president and group chief executive officer (CEO) Datuk Wan Razly Abdullah in a statement.
For more information, refer to www.AffinAlways.com/en, contact the Affin contact centre at 03-8230 2222, or visit any Affin branch to check eligibility and apply for targeted financial assistance.
Public Bank and Public Islamic Bank are extending repayment assistance to loan and financing customers affected by ongoing uncertainties in West Asia.
Public Bank managing director and CEO Tan Sri Tay Ah Lek said that in light of ongoing uncertainties, the bank acknowledges that financial challenges may impact individuals and businesses in various ways over time.
“As such, Public Bank remains focused on engaging closely with its customers to better understand their needs and extend suitable support,” he said.
“Public Bank said that affected customers can request a rescheduling or restructuring arrangement for their loans or financing. This repayment assistance is applicable to loan and financing facilities for individual customers and affected businesses,” it said.
The bank added that customers who wish to apply for the repayment relief or require any further information may visit its branches or contact the Public Bank’s general line at 03-21708000.
-- BERNAMA
