HPPSC Strengthens Collaboration To Enhance Medical Claims Management

KUALA LUMPUR, Jan 23 (Bernama) -- The Healthcare Partners Protocol & Solutions Committee (HPPSC), continues to strengthen industry collaboration to enhance medical claims management, address systemic issues and improve communications between insurers, takaful operators and healthcare partners. 

The Committee comprises representatives from both providers and payors, including the Malaysian Medical Association (MMA), the Association of Private Hospitals of Malaysia (APHM), insurance and takaful operators (ITOs), and third-party administrators (TPAs), with observers from the Health Ministry (MOH) and Bank Negara Malaysia (BNM).

It is co-chaired by representatives from the Malaysia Medical Association (MMA) and the Life Insurance Association (LIAM) and supported by the General Insurance Association of Malaysia (PIAM) and Malaysian Takaful Association (MTA), reflecting a shared commitment to collaborative problem-solving.

Formerly known as the Grievance Mechanism Committee, HPPSC focuses on resolving systemic issues and provides a structured platform for constructive engagement, enabling stakeholders to identify root causes, develop practical solutions and promote greater transparency across the private healthcare insurance financing ecosystem.

“The renaming of the Committee to HPPSC reflects its expanded and more proactive role in identifying issues, developing solutions and driving implementation through collaborative protocols and best practices,” the MMA, APHM, LIAM, MTA and PIAM said in a joint statement here today.

In line with its focus on patient-centric outcomes, the Committee has recently expanded its membership to include a patient advocate, Manvir Victor, to ensure that patient perspectives are represented in discussions and solutions.

Manvir said he was privileged to be part of the HPPSC, representing the voices of patients and the wider public.

This role carries a responsibility to ensure that discussions around the private healthcare ecosystem translate into meaningful improvements in processes, access, and equity, so that quality care remains fair and sustainable,” he said in the same joint statement.

Meanwhile, HPPSC co-chair, Dr Vasu Pillai Letchumanan of MMA, explained that by enhancing protocols and streamlining medical claims management, this initiative will not only reduce administrative burdens for healthcare professionals but also ensure patients receive timely and efficient care.

APHM president Datuk Dr Kuljit Singh meanwhile explianed that HPPSC’s collaborative approach is critical as streamlined claims management means less stress and faster access to treatment, ensuring patients can focus on recovery rather than paperwork.

“We applaud the commitment of all stakeholders in putting patients’ needs at the centre of this process,” he added.

Commenting on the progress to date, LIAM chief executive officer and HPSSC co-chair, representing ITOs, Mark O’Dell said the committee has already resulted in improved communication and collaboration amongst private healthcare stakeholders.

“These early engagements are an important step towards addressing shared challenges in a constructive and sustainable manner,” he added.

-- BERNAMA