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BUSINESS • 22/05/2025 01:40 PM

FCCI Wins Duck Creek 2025 Standard Of Excellence Customer Award For E&S Rollout

KUALA LUMPUR, May 22 (Bernama) -- Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has named FCCI Insurance Group (FCCI) a recipient of its 2025 Standard of Excellence Customer Award at its Formation ’25 conference in Orlando, Florida.

According to a statement, the award recognises customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions to transform their business and shape the future of insurance.

Duck Creek Technologies Chief Operating Officer, Chris McCloskey praised FCCI’s achievement as an example of effective leadership and teamwork, demonstrating the value of combining advanced technology with a clear strategic vision.

Meanwhile, FCCI Insurance Group Executive Vice President & Chief Information Officer, Dave Patel credited the project’s success to strong collaboration and innovation, calling the award a testament to the hard work of all involved.

FCCI earned the recognition for its successful launch of the Excess & Surplus (E&S) product line, using a suite of Duck Creek’s solutions, including Policy, OnDemand, Data Insights/Clarity, Distribution Management, and Digital Engagement Producer.

This digital transformation enabled FCCI to streamline operations, speed up product rollout, and enhance agent experiences.

Through Duck Creek’s Policy Administration System and Active Delivery model, FCCI implemented straight-through processing, automated data intake, and real-time agent access via a self-service portal. The transformation also ensured regulatory compliance and integrated seamlessly with existing systems.

Founded in 1959 and based in Sarasota, Florida, FCCI is a super-regional insurer serving mid-sized businesses across 19 states. Its recent move into E&S lines focused on expanding digital capabilities and improving operational agility.

The E&S launch exceeded expectations in both premium and policy volume, garnering positive feedback from agency partners.

-- BERNAMA

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