18/05/2023 03:59 PM

KUALA LUMPUR, May 18 (Bernama) -- Singapore-headquartered TDCX, a digital customer experience (CX) solutions provider for technology and blue-chip companies, has launched its 29th campus in São Paulo, Brazil.

The new campus houses a team of 120 multilingual CX specialists who provide world-class player support on behalf of one of the world’s biggest video game developer, publisher and esports tournament organiser.

The Brazil campus is the latest in a series of geographic expansions by TDCX, which complements the company’s existing campus in Colombia and strengthens its ability to support client needs in North and Latin America.

In a statement, TDCX said it has opened campuses in Colombia, Romania, South Korea, Türkiye and Vietnam, over the last three years, deepening its coverage for clients.

“Brazil offers many advantages as a delivery centre location. Through our campus here, we will be able to provide strong support for international clients across North and Latin America. We will also be able to tap the local workforce, which is highly skilled and tech-savvy.

“The launch of our campus in Brazil is another example of our commitment to continue investing in our capabilities and geographic reach to enhance our offerings to our clients,” said TDCX Founder and Chief Executive Officer, Laurent Junique.

TDCX has been growing from strength to strength in the gaming vertical with its revenue from the gaming segment in financial year ending 2022 increased by 71 per cent year-on-year.

By establishing a campus in Brazil, the company has been able to expand its scope for a key gaming client. It now supports the client’s operations globally through its sites in Brazil, Japan, Korea, Malaysia, Türkiye and Vietnam.

Fitted with a multipurpose space to promote greater well-being among employees, the Brazil campus is furnished with cozy couches, foosball and ping pong tables, background music, and complimentary snacks and beverages, whereby employees have various breakout spaces to unwind and to bond with their colleagues.


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