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KUALA LUMPUR, Sept 15 -- Uniphore, a leader in Conversational Automation announced that Ritesh Idnani has joined the company as Chief Revenue Officer (CRO).
A seasoned executive with more than 25 years of experience in technology, business services customer experience (CX), and contact centres, Idnani has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises.
He brings expertise in both services (applications, infrastructure, and process) and products (SaaS/ BPaaS/PaaS) and worked in large public companies as well as in VC/PE backed private companies.
He was most recently with Tech Mahindra as the president of a US$1.4 billion portfolio of businesses. (US$1 = RM4.162)
In a statement, Uniphore CEO and co-founder, Umesh Sachdev said: “Ritesh is a recognised CX expert across industries and transforms global businesses with a unique ability to effectively mix strategy and execution to drive results. I am thrilled to have Ritesh join our team and I look forward to the results he will drive along with our world-class teams.”
Meanwhile, Idnani, who holds an MBA from the University of Delhi said: “As enterprises continue their rapid digital transformation, they want to work with organisations who can leverage the latest AI and automation solutions to make a strategic difference in their business and enhance overall customer experience.
“Uniphore is an innovative organisation that works with leading enterprises to deliver better business results through cutting edge technology.”
For more information, visit www.uniphore.com
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