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Ritesh Idnani appointed Uniphore Chief Revenue Officer

15/09/2021 01:27 PM

KUALA LUMPUR, Sept 15 -- Uniphore, a leader in Conversational Automation announced that Ritesh Idnani has joined the company as Chief Revenue Officer (CRO).

A seasoned executive with more than 25 years of experience in technology, business services customer experience (CX), and contact centres, Idnani has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises.

He brings expertise in both services (applications, infrastructure, and process) and products (SaaS/ BPaaS/PaaS) and worked in large public companies as well as in VC/PE backed private companies.

He was most recently with Tech Mahindra as the president of a US$1.4 billion portfolio of businesses. (US$1 = RM4.162)

In a statement, Uniphore CEO and co-founder, Umesh Sachdev said: “Ritesh is a recognised CX expert across industries and transforms global businesses with a unique ability to effectively mix strategy and execution to drive results. I am thrilled to have Ritesh join our team and I look forward to the results he will drive along with our world-class teams.”

Meanwhile, Idnani, who holds an MBA from the University of Delhi said: “As enterprises continue their rapid digital transformation, they want to work with organisations who can leverage the latest AI and automation solutions to make a strategic difference in their business and enhance overall customer experience.

“Uniphore is an innovative organisation that works with leading enterprises to deliver better business results through cutting edge technology.”

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