BUSINESS

MAYBANK OFFERS FLOOD RELIEF ASSISTANCE TO AFFECTED CUSTOMERS

11/01/2021 02:17 PM

KUALA LUMPUR, Jan 11 -- Maybank is offering Flood Relief Assistance to ease the financial burden of its individual and small and medium enterprise (SME)/corporate customers who are affected by the floods in several states in the country.

In a statement today, the bank said the assistance is designed to address the challenges faced by the flood victims and will include, among others, deferment of financing/loan payment, a reduction in monthly instalment or extension of repayment tenure.

For convenience, customers can apply for the Flood Relief Assistance via email to floodrelief@maybank.com providing name/company name, IC number/business registration, contact number, type of loan/product and vehicle number (for hire purchase).

They can also visit or call any of Maybank's branches, SME Centres, Business Banking Centres or Auto Finance Centres (whichever is relevant) nationwide.

“All applications will be evaluated on a case-by-case basis," it said.

In addition, the bank is also offering waiver of fees and charges for selected services, such as replacement of debit cards, ATM cards or cheque books lost or damaged during the floods, as well as providing waiver for late charges for credit cards. 

Etiqa, Maybank Group's insurance arm, has also put in place a hassle-free and expeditious claim process for its insurance policyholders and takaful certificate holders, with no forms or supporting documents required, it said.

To submit a claim, Maybank said, the respective policyholders or certificate holders can submit a text message, photos or videos of the flood to its dedicated 24-hour WhatsApp numbers at 011-1630 6646 for Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis, and 018-226 3288 for Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan, Sabah and Sarawak.

Customer can also call its Flood Claims Careline at 03-2692 8188 for Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis, and 03-4270 7735/5068 for Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan, Sabah and Sarawak.

-- BERNAMA

 


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