23/09/2020 02:35 PM

KUALA LUMPUR, Sept 22 – unifi is seeing a growth trajectory of 15 to 20 per cent in in subscribers between a two-year period, from January 2019 till December 2020. Meanwhile, its SME customer base has close to 400,000 businesses already registered.

Its head of SME segment Azmi Abdullah said demand had been on an uptrend post-Movement Control Order (MCO) as businesses had started to embrace digitalisation.

“Our plan is to assist our SME customers with free airtime on unifi TV which would allow them to reach out to a potential 1.3 million viewers,” he said at a press conference today.

Azmi also said the Internet provider would be offering cari@unifi, a free business listing platform.

“Additionally, unifi Business Club members are also entitled to premium support via unifi riders to minimise any downtime caused by connectivity issues,” he said.

Asked if the Internet provider would offer payment restructuring for delayed payment on users that faced difficulties to pay Internet bills during the MCO, he said it would be done on a case-by-case basis.

“So far, only a small group of SMEs have sought payment restructuring and we have assisted them in every way possible,” he said.

Meanwhile, unifi brand owner Telekom Malaysia has also reiterated that there was an error in the upload speed listed for its 500Mbps unifi package that earlier appeared its portal and was consequently corrected. The company will be cooperating with the Malaysian Communications and Multimedia Commission (MCMC) on the investigation. 

“We have reached out to our customers, explained the matter, and corrected the mistake.

“There has been no change to the upload speed configuration and what we promised to our customers is what we are providing them,” said TM Vice President of Marketing and Communications, Lai Shu Wei. 

Previously, unifi was alleged to have reduced the upload speed of one of its Internet packages without notifying customers. MCMC subsequently launched an investigation into the matter. 


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