KUALA LUMPUR, May 19 -- Red Hat, the world’s leading provider of enterprise open source solutions, is prioritising the need to enrich and enhance software programmes amidst the COVID-19 pandemic.
Red Hat Asia Pacific’s general manager for Southeast Asian Markets, Benjamin Henshall said the company has been working on modernising technology applications to take advantage of remote working, hybrid and public clouds, as well as on-demand self-service automated smart infrastructure, among others.
Speaking at a virtual press briefing on “Transforming Malaysia’s Business Sector During COVID-19 With Digital Strategy” today, he said the pandemic has heightened the understanding and awareness on the need to implement some technological applications, tools, practices and architecture.
Malaysia country manager Eric Quah said technology adoption was seen picking up across the board amidst COVID-19 as many workers find themselves having to work from home.
“Customers and enterprises find themselves wondering what they need to do to survive, and technology is their big answer.
“Small and medium-sized enterprises (SMEs), big organisations, sundry shops or street vendors, they are all now relying on technology to make sure that they can still continue to be relevant,” he said.
Meanwhile, Alliance Bank Malaysia Bhd Lifestyle Banking head Choong Lee Chen said the bank, in partnership with Red Hat, has created an open architecture container platform using agile methodology, which simplified banking services, increased security and standardised processes.
The creation has won the bank an honourable mention at the “2020 Red Hat Innovation Awards” at the Red Hat Summit in April this year.
“The platform allowed the bank to put all branch products and services on a tablet for the staff to use with customers,” she said.
She said the Branch-in-Tablet project reduced account opening time by 70 per cent and increased the availability of staff to customers by 75 per cent.
Choong added that the project delivery took two to six months instead of six to 18 months with the previous method and the bank has improved the customer experience while also reducing operating costs.
Malaysia National News Agency
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