CUSTOMER FEEDBACK FORM : BERNAMA SMS NEWS SERVICES
1. Gender?
Male Female
2. Marital Status?
Single Married
3. Age group?
Below 20 20 to 30 30 to 40 Above 40
4. Profession?
Government Private Student Own Business
5. Do you own a mobile phone?
Yes No
6. Which of the following telecommunications services do you use:
Celcom Maxis Digi Others
7. What do you normally use your mobile phone for?
Phone Calls SMS Phone calls and SMS Surfing
8. What is your average monthly usage of SMS?
0 - 99 100 - 199 200 - 299 300 above
9. Are you aware of BERNAMA SMS news?
10. Do you think that SMS News Alert is practical in giving you a fast news update?
11. On a scale of 1 (least important) to 5 (most important), please rate the following factors in order of importance that you would consider when using the BERNAMA SMS application:
Convenient 1 2 3 4 5 Flexible 1 2 3 4 5 Saves Time 1 2 3 4 5 Effective 1 2 3 4 5
12. Would you be interested in subscribing BERNAMA SMS News alert?
Yes* No *which category of news would you prefer, (With 1 Not Interested, 5 being Strongly Interested): Business 1 2 3 4 5 General 1 2 3 4 5 Politic 1 2 3 4 5 Sport 1 2 3 4 5 Entertainment 1 2 3 4 5 World 1 2 3 4 5
13. How much are you willing to spend on BERNAMA SMS NEWS?
RM5 Monthy RM7 Monthy RM8 Monthy RM2 Weekly
14. How often do you prefer to get BERNAMA SMS news in a day?
05 News 10 News 15 News 20 News
Thank you for your participation.