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All complaints about myFreeview resolved

Last update: 19/10/2019
CYBERJAYA, Oct 19 — The transition to the myFreeview digital TV broadcast from analogue is going smoothly and all consumer complaints resolved, said Communications and Multimedia Minister Gobind Singh Deo.

“It is true that there were complaints, but they have been addressed. All the complaints were monitored by the Malaysian Communications and Multimedia Commission (MCMC),” he said when replying to reporters who asked about complaints about the myFreeview broadcast after he launched the Smart School IOT Hackathon, Selangor-level here today.

He said the complaints included consumers not receiving the decoders as well as those who received them but did not get satisfactory transmission of broadcasts.

He said consumers can contact myFreeview to lodge complaints relating to the transition of analogue TV broadcasts to digital.

Gobind said the transition process of digital to analogue TV broadcast is expected to be completed by Oct 31.

The transition from analogue TV broadcasts to myFreeview digital TV will begin in the central and southern regions on September 30, northern and eastern regions on Oct 14, while Sabah and Sarawak will be from Oct 31.

On the issue of the bank account numbers of recipients of the Petrol Subsidy Programme (PSP) which were exposed on the PSP official portal, Gobind said he had asked for a report from the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), and the relevant parties.

“So I cannot give any comments until I see the report,” he said.

Recently, a technology website had revealed weaknesses in the PSP portal which allowed users to view the account numbers of recipients. The KPDNHEP has since announced that it had taken steps to protect the data of the recipients.

Earlier, in his speech at the launch of the Smart School IOT Hackathon, Gobind said he hoped the programme would boost creativity and innovation, improve problem-solving abilities, and sharpen critical thinking among the participants.

The Communications and Multimedia Ministry, he said, stressed the importance of students acquiring knowledge in information technology and digital areas.

“All effort must be taken to prepare our children for their careers in the future,” he said.

— BERNAMA



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