Millions Of Air Travellers To Enjoy Better Services Under New Airports Service Framework

Last update: 14/01/2018

By Mikhail Raj Abdullah

KUALA LUMPUR, Jan 14 (Bernama) -- Millions of airline passengers in Malaysia can look forward to better services once the Airports Quality of Service framework is rolled out by airports in Malaysia in stages later this year.

This included quicker time for luggage coming out of airport carousels, aerotrain services as well as compensation over flight delays, Azmir Zain, Chief Operating Officer of the Malaysian Aviation Commission (MAVCOM), said.

The framework will be implemented in the third quarter of 2018 starting with the Kuala Lumpur International Airport (KLIA) and klia2 and in other airports by late 2019.

He said the emphasis was on protecting the rights of consumers using airports so that they enjoy enhanced travel experience as contained in the Malaysian Aviation Consumer Protection Code (MACPC).

"Quite a lot of the content in the MACPC is devoted to the rights and benefits consumers must enjoy when travelling by air in Malaysia," he said in an interview recently.....