More Options For Electricity Bill Payment, Says TNB

By Farhana Poniman

KUALA LUMPUR, July 13 (Bernama) -- Tenaga Nasional Bhd (TNB), which aims to make convenience a priority, will provide customers with more options to pay their electricity bills.

Senior General Manager for Customer Service Distribution Division, Kamaliah Abdul Kadir, said more methods would be made available to make it easier for the customers to pay their bills, such as via e-Pay, which was currently available at designated 790 Kedai Mesra Petronas nationwide.

"TNB aims to set up 3,033 e-Pay outlets through collaboration with Petron, Caltex, BP, MyMydin, 99 Speedmart, Tesco and Giant," she told reporters at a media familiarisation trip to TNB's Manjung coal-fired power plant recently.

As at June this year, TNB has been actively engaging more outlet agents such as KK convenience store and eateries like Ayamas, Lotus and Kayu Nasi Kandar, she said.

She said the customers could also take advantage of TNB's e-Services application, which provided a convenient way of paying electricity bills online, tracking monthly consumption, viewing and printing billing information.

The customers could also track and manage the tenant's electricity consumption and bill payment, she said.

"One-stop centres such as post offices, Telekom Malaysia and Water State Departments are ready to accept payment when customers are out and about running their errands," she said.

Kamaliah said to avoid long queue or waiting period at the counters, payment kiosks were now available as an alternative payment method at TNB's Pusat Perkhidmatan Pengguna.

Meanwhile, for payments over-the-counter, she said, banks like Bank Simpanan Nasional, RHB, Bank Islam, AmBank and Maybank were also TNB's active agents to accept electricity bill payment.


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